Service Terms and Conditions

Terms and Conditions

Panthera Africa is a business in the activity industry

Return and Refunds policy
The provision of goods and services by Panthera Africa is subject to availability. In cases of unavailability, Panthera Africa go to every endeavour to rebook/reschedule the service. If that is not possible, it will be considered to refund the client soon as possible.

Cancellation Policy
If cancelled up to 30 days before date of arrival, no fee will be charged.
If cancelled up to 20 days before date of arrival, 25% of the total price of the reservation will be charged.
If cancelled up to 10 days before date of arrival, 50% of the total price of the reservation will be charged.
If cancelled later or in case of no-show, the total price of the reservation will be charged.
Terms and Conditions
Please arrive 15min prior to your visit.

Gift Voucher Policy
Gift Vouchers are valid for 3 years from the date of purchase.
Guests are liable to pay for any price increases that have occurred since the date of purchase.

Customer privacy policy
Panthera Africa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted
Payment may be made via Visa, MasterCard, credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Panthera Africa bank account, the details of which will be provided on request

Credit card acquiring and security
Credit card transactions will be acquired for Panthera Africa via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Panthera Africa separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility
Panthera Africa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods

Country of domicile
This website is governed by the laws of South Africa and Panthera Africa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation
Panthera Africa may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Panthera Africa based in South Africa trading as Panthera Africa.

Panthera Africa
info@pantheraafrica.com
0711828368